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Call Us

+61(04)80888888

Email Us

support@remipro.io

Opening Hours

8:00 AM - 17:00 PM

Visit Us

8 Station St Boxhill Vic 3130

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FAQ

Frequently Asked Questions

Yes, you need to open a RemiPro membership account. By leveraging RemiPro’s powerful customer management system, we can offer you services such as historical transaction inquiries, preferential price alerts, and participation in our customer reward points program. Additionally, this saves you time on future transactions by avoiding the need to complete related procedures again.

Many customers miss out on good exchange rates due to funding issues. To address this, RemiPro has introduced a price locking service. When you choose this service, you need to deposit 10% of the transaction amount as a down payment. After locking in the price, you have two business days to pay the remaining balance to complete the transaction.

Absolutely. RemiPro offers three transaction modes: over-the-counter, telephone, and online. Although we hope you can visit our office for your first transaction to help us create your customer profile, if you are unable to do so, you can authenticate your identity and transfer funds via fax or email. RemiPro has accounts with major Australian banks, so you can deposit the currency at a nearby bank and then fax or email the deposit receipt to us. Once we confirm the funds have been received, we will arrange the transaction. RemiPro’s advanced online platform ensures your information is stored securely in our system, making future transactions simple. Unless there are changes to your transfer details, you only need to call or fax us to complete transactions.

For all remittances, you need to provide the recipient’s account name, bank account or card number, and the bank’s full name. For international remittances, the recipient information must be submitted in English. Additionally, it is best to provide the recipient bank’s international remittance code (SWIFT CODE) or branch code (such as BSB CODE in Australia, SORT CODE in the UK, ABA CODE or ROUTING NUMBER in the USA, or IBAN NUMBER in Europe) to ensure your funds reach the recipient’s account accurately and promptly.

At RemiPro, only transactions involving international remittances or urgent remittances incur fees. All other cash exchange transactions are free of charge without any additional fees.

At RemiPro, there are no minimum or maximum transaction amount limits for any foreign exchange transactions. Whether you are exchanging small amounts or conducting large transactions, you can fully enjoy RemiPro’s high-quality, efficient services.

RemiPro can disburse funds to customers via cash or transfer:
1. **Cash**: Customers can visit RemiPro in person to receive cash.
2. **Bank Transfer**: RemiPro can transfer the funds to the customer’s designated bank account through interbank transfers (this method is highly recommended to save the customer’s time).

RemiPro uses an advanced electronic and automated real-time transaction system based on computer network technology to manage daily foreign exchange operations. This significantly reduces internal operating costs compared to other industry peers and greatly improves capital turnover efficiency. The low cost, high efficiency, and large total transaction volume reduce RemiPro’s operating and transaction costs, enabling us to offer better foreign exchange rates.

RemiPro offers remittance and cash exchange services for all major currencies worldwide. You can remit funds to most countries and regions, such as the USA, European countries, Japan, Hong Kong, Malaysia, Singapore, and more. International remittance recipient information must be submitted in English, and it is best to provide the recipient bank’s international remittance code (SWIFT CODE) or branch code (such as BSB CODE in Australia, SORT CODE in the UK, ABA CODE or ROUTING NUMBER in the USA, or IBAN NUMBER in Europe) to ensure your funds reach the recipient’s account accurately and promptly.

RemiPro warmly welcomes import and export trading companies to contact us by phone or visit us in person for consultation. RemiPro can provide settlement services in major global currencies such as USD or RMB, and remit funds to major currency countries or regions like Hong Kong, Malaysia, the USA, Singapore, and more. We can directly transfer settlement funds into the recipient’s designated bank account, allowing them to receive the settlement funds on the same day or the next day, making it faster and more convenient.

Absolutely. You only need to provide the recipient school’s account information along with your name and student number, and we will remit the money directly to the designated school account. Additionally, we can provide a confirmation letter to facilitate your inquiry with the school. RemiPro also offers special promotions during school fee payment periods each year to benefit international students. Feel free to inquire for more details.